Description

Position Purpose & Summary

Cargill Business Services (CBS) is a global organization that envisages the accelerated use of shared services. Its purpose is to bring a smarter, more efficient approach to how we provide shared services to Cargill. That way business units and functions can focus on what they do best. Five functions are in scope – HR, IT, Finance, Transport & Logistics and Strategic Sourcing & Procurement.  These services are delivered in centers around the world, including Bangalore (India), Sofia (Bulgaria), Nanjing (China), San Jose (Costa Rica), Uberlandia (Brazil) and Rosario (Argentina).

This role primarily serves internal CBS clients and is responsible for producing and analyzing CBS service performance results for one or more CBS functions: Credit To Cash, Record To Report, Procure To Pay (includes Procure To Order and Invoice To Pay), CTL, HR, IT, Master Data Maintenance, Trade Execution, CBS Core, Service Request Management). The position works closely with global and center operations leads to identify and drive improvement action based on where performance is below-target.

Qualifications

Education, Experience, Skills

• Bachelors degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline
• 3 years experience in service operations, service performance management, and/or data & analytics
• Beginner/Intermediate PowerBI (or equivalent) development skills
• Experience in defining metrics, sourcing/managing data, designing data visualizations
• Experience in data analysis and story-telling
• Clear and succinct communicator, verbal and written
• Logical, organized, detail-oriented, analytical
• Able to influence change and challenge with global/center leaders
• Strong initiative, drive, motivation, curiosity
• Able to navigate ambiguity, trust but verify
• Growth mindset and passion for continuous learning

Preferred Qualifications

• Deep knowledge of the end-to-end business process and service delivery process for one or more of the functions listed above in the position summary
• Experience working in a shared services organization
• Experience extracting/managing data from systems like SAP, JDE, Remedy, RemedyForce, Taleo, MyHR
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Project, Outlook); advanced proficiency in Excel
• Fluent in English, other languages a plus