Reporting directly to the
Platform Engineering Lead, the Shared Business Platform Engineer is responsible
for participating in scrum team based activities that are assigned to
incubation group.

The role is responsible for
providing subject matter expertise in relation to virtualization & cloud
technologies, engineering of new solutions that enhance our existing offerings
and building of new automation around IaaS, PaaS, and Network-as-a-service in
support of our clients.

The position is a hands-on
technical role, assisting in the engineering and integration of existing and
leading edge technologies, collaborating across the organization with multiple
internal and sometimes external teams. The candidate would be expected to
provide Level 3 (engineering support) and Level 4 (engineering development)
type of activities that ensure continuity of the produced solutions that enable
businesses. The candidate would be expected to serve as a technical lead on
appropriate enaggements, ensuring quality and on time delivery within the team
while helping to manage the DevOps Engineering resources.

What are you going to do?

· Broad range of work, sometimes complex and
non-routine, in variety of environments

· Interactions with various levels if IT and client
serving teams.

· Ability to drive issues to closure and work well
within a deadline-driven environment

· A good level of managerial competenceExcellent
people skills

· Excellent awareness of different cultures and
working practices across the regions

· Good presentation skills with ability to present
material clearly and concisely to senior and/or executive management

· Broad understanding of global environments,
including regional issues and differences.

· Demonstrated experience working with a distributed
international team, across cultures and time zones with minimal supervision

· Strong ability to interact with all levels of the
organization

· Taking ownership of assigned
issues/enhancements/features and helping to define a plan and related
coordination activities to provide an end to end solution.

· Proactively anticipates problems before they occur;
identifies possible causes; works with team to identify solutions; selects and
implements most appropriate solution.

· Proactively raising issues to Engineering Lead.

· Produce documents which contain clear, precise
descriptive language

· Providing 3rd/4th level support for all solutions
produced by the team.

What do we need from you?

· Proven solution design skillsBeing able to script
and automate a solution end-to-end (infrastructure, middleware and application
layers).

· Must demonstrate leadership in a dynamic, fast
paced environment with shifting priorities and tight deadlines.

· Excellent communication skills and negotiation
skills.

· Flexibility to adjust to multiple demands, shifting
priorities, ambiguity and rapid change.

· Ability to work independently in a global
organization within the context of a virtual team.

· Experience in selecting and applying service
management principles, policies and techniques in client operational
environments.

· Customer focused with ability to identify and
understand customer’s needs.

· Able to adapt to change at short notice.

· Creative problem solving and analysis skills with
an ability to identify develop and implement solutions to gaps to meet the
needs of the business.

· A self-starting individual with a strong work ethic
capable of planning and managing own time effectively. Ability to perform under
pressure and to work using own initiative as well as part of a team.

· Assertive in potentially difficult situations, engaging
diplomacy where necessary.

· Excellent verbal and written (including
presentation) communication, influencing and interpersonal skills.

· Able to build relationships and network at all
levels.

· Able to demonstrate attention to detail and
accuracy.

· Able to think laterally to consider options which
will optimize the requirements of the business.

· Takes personal responsibility for making things
happen and achieving results. Displays motivation, commitment, perseverance and
conscientiousness

· Fluent English skills in speech and writing.

· Communicative personality.

· Excellent documentation skills.

· Self-supporting and independent attitude.

· Be comfortable with ambiguity and work to reduce
this ambiguity wherever possible within all work output

· Experience of working in large brown and green
field programs.

· Has defined authority and responsibility for a
significant area of work, including technical, financial and quality aspects.

· Establishes functional objectives and delegates
assignments.

· Accountable for actions and decisions taken by self
and team members.

· Due to our global organization and global operating
model there may be cross border reporting lines (no direct team lead within the
country).

· This position may have direct reports in different
locations.

· This position may require serving in a counselor
role and mentoring assigned personnel while ensuring quality deliveries.

· Your manager may be based in another country.

· As this is a role with global focus and
responsibilities, you may be required to work outside of the normal working
hours in your time zone in order to partner with other IT Services staff
globally. This role may also include travel, both domestic and
international.

· Degree in Computer Science or related discipline or
equivalent work experience

· Experience of IT service business and engineering
of multi-year managed services

· From 10-15 years plus of demonstrable enterprise
level IT delivery experience

· Web Services, API, REST (1-2 years) – Understanding
and having experience with leveraging web services (SOAP), different API
endpoints including the usage of REST based APIs to be able to be able to build
loosely coupled architectures and solutions that are quick to implement and are
easy to monitor.

· Networking (1-3 years) – Have a solid understanding
of networking capabilities, including load balancers, web application
firewalls, network access control lists (NACLs), security groups, routing,
tracing, DNS resolution are key to building efficient and stable solutions that
prevent business downtime and provide high availability capabilities.

· Documentation (2-3 years) – Being able to create
technical documents that provide insight into the design and implementation of
a solution provides teams with the ability to effectively communicate their
needs and requirements across the organization. The candidate has to be able to
produce clear and concise architecture and design documentation that can assist
his team and other peer groups in understanding of the built solutions. The
candidate must also be able to communicate complex technical issues with
sensitivity to diverse audiences and people with different level of technical
understanding that range from entry level support teams, management, and
technical engineering resources.

· Operational Support awareness (5 years) – A good
understanding of what it takes to support the deployed applications and
solutions is key to providing great service to the end users. The candidate has
to be able to put themselves into a position of understanding of their consumer
pain points to be able to figure out creative ways not only to find quick
workarounds but also analyze the root cause of the problem and come up with
ideas of resolving them in the long term.

· Source code management (3 years) – Familiarity with
source control tools such as Git, Team Foundation Server (TFVC), and SVN are a
big part of automation and compliance. Understanding how these tools are and
could be used is key to not only provide the proper change control management to
new versions of products that are being developed, but also to help provide
consistency in deploying those products/solutions throughout environments using
automation.

· Industry Cloud related certifications

· Leading SAFe Certified

· SAFe for Teams Certified