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Job Description for Booking Center_Customer Care employees Tirana, Albania

AUTO1.com is Europe’s leading online B2B market for buying and selling used cars. Our partner dealers, in over 30 countries, can buy cars from our portal, in auction mode or buy immediately, in complete safety, being able to count on over 10,000 certified and always available models. AUTO1.com is part of AUTO1 Group, the leading automotive trading platform in Europe.

With a view to expanding the offices in Tirana, we are looking for  employees of the Booking Center . 
The resources will ensure maximum customer satisfaction in the management of appointments, assistance and requests for information on the service offered. 

What will you do: 

  • Confirmation of the appointments of private customers at the branches of the group
  • Database management and updating
  • Coordination with branch staff for customer management
  • Administrative support
  • Telephone advice

 

What we request:

  • Excellent command of the Italian language
  • Experience (at least two years) in telephone customer support 
  • Problem solving skills 
  • Ability to work in a team 
  • Good dialectics and professionalism in interacting with customers

What we offer: 

  • Direct employment with Albanian contract;
  • Basic monthly salary 500 Euro Net
  • Energetic, young and informal environment;
  • Concrete opportunities for professional growth in a highly meritocratic and international context.
  • Room equipped with all comforts for lunch and relaxation, with fresh fruit, drinks and snacks.

Additional information

The workplace will be at the offices of AUTO1 Albania headquarters, at Alpas Center, Tirana and the shifts foresee a total of 40 hours per week, from Monday to Saturday on shifts from 08:00 to 21:00. 

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